FAQ
Frequently Asked Questions
What is Your Return Policy?
Should you need to return an item you may do so within 10 days of receipt. You may return regular priced unused items in their original condition with tags attached, for an exchange or store credit. Used items and personalized items cannot be accepted. Shipping and handling fees are non-refundable.
No returns under any circumstance on sale or clearance items.
Please call 530.846.1339 or email us at RubyQs@gmail.com to pre-approve the return.
1. To return an item(s), circle the item(s) on the packing slip you are returning. Note your reason for return.
2. Indicate if you prefer a credit or exchange. If exchanging, let us know what you would like by noting the name, color, size and quantity.
3. If the shipping address has changed, please include the proper address.
4. Pack and seal the return securely and include packing slip. We are not responsible for lost items, so please insure accordingly. All packages must be prepaid-we will not accept C.O.D.'s.
5. Address returns/exchanges to:
Ruby Q's 850 Hazel Street Gridley, Ca 95948
Do You have a Facebook Page or Fan Site?
Yes we do! You can find us on Facebook HERE!
